KLIA introduces Self Check-In Kiosks

(CAPA) Malaysia Airports announced plans to introduce the Common Use Self Service (CUSS) at Kuala Lumpur International Airport (KLIA), which will allow more than one self-service check-in application to share the physical box, similar to using different bank cards in any Auto Teller Machine (ATM).

What differentiates the CUSS kiosk and airline dedicated kiosk is the latter is designed to handle a specific airline's tickets only, while CUSS terminal can handle those of several airlines.

Y.Bhg Dato' Azmi Murad, Senior General Manager Operations, Malaysia Airports said: "CUSS will expedite passenger check-in and reduce queuing, two of the most important aspects a passenger seeks during check-in. It benefits the airport as it offers capital friendly, flexible and fast solutions by utilising existing terminal space, rather than expanding space to allocate more desks.

He added: "It will also benefit airlines, as it provides additional check-in capacity at a lower total cost compared with traditional desk facilities."

KLM Royal Dutch Airlines will be the first airline to use this system at KLIA.

Dato' Azmi said: "Malaysia Airports believes more airlines will use this user-friendly system as it gives great advantages in enhancing passengers' satisfaction."

Currently, 12 CUSS kiosks have been installed at KLIA by SITA - six kiosks at Level 5 (three at island G and H, other three at island J and K), four kiosks at Satellite Building transfer desk and two kiosks at Pan Pacific Kuala Lumpur International Airport. More kiosks are expected to be installed in the next few months.