Bangalore International Airport Limited signs agreement with Moveo Systems

Moveo Systems will set up easy-to-use interactive and intuitive touch panel Kiosks at strategic locations across the airport that will enhance interaction levels with passengers, making travel for them more engaging and exciting. To the frequent flyer, one of the significant additions will be this kiosk’s capability of issuing flight alerts via SMS.

From a passenger view point, the most critical element is readily available and interactive information. This kiosk will be that one point of contact which will provide information regarding the airport services, the various food and retail options, airlines, immigration, customs protocol and travel guidelines. Additionally, the passenger will receive live news feeds, destination, weather and city guides at the kiosk.

While benefitting the passenger with a wealth of information and engaging content, the mTracker application has been developed to capture passenger feedback, thereby enabling the airport and airlines to continually enhance performance. Multi-modal passenger and employee feedback and responses are captured and respective stakeholders are notified for resolution via both e-mail and SMS. The system also generates a rich set of analytics for benchmarking airport services across several customer defined parameters and service groups.

Sankalp Saxena, Chairman & CEO, Moveo Systems commented, “We are proud to have entered into a relationship with BIAL, the operator of the Bengaluru International Airport which is a world-class airport and also one of the busiest in the country. Our Airport Information Portal solution sets a new global benchmark for digital interactivity in touch based airport solutions. We are working together with BIAL to create a solution that would provide passengers with critical information at the same time garnering valuable feedback from them, thereby enhancing their travel experience on the whole".

“Our focus has always been on ensuring that passengers transiting through the Bengaluru International Airport experience seamless and hassle-free travel. Moveo Systems, with their next generation interactive mKiosks, has helped us achieve yet another step in that direction and will further automate and speed-up procedures. The ability of this system to provide both English and Kannada interfaces is the first of its kind across airports in India. With this new technology we hope to add a new dimension to our passengers’ experience by increasing engagement and stimulation to their travel”, said Marcel Hungerbuehler, CEO, BIAL.